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We accept returns for print artworks ordered unframed and delivered in India. Returns are not accepted for artworks ordered with a frame or where it’s been delivered out of India. Returns are also not accepted for portraits made on demand and any other personalised product we offer on our platform. You can raise a return request from your customer account, or you can email us on sales@coalartsotre.com requesting the same along with Order ID. We will raise a ticket and send you the procedure of return by email and process it further. If your purchased products are eligible for return, then full refunds will be issued without any deduction.

If you are not satisfied with any item eligible for replacement, return it within 15 days of receipt for a free replacement or exchange; simply contact us via phone/WhatsApp to +91 7904766346 or Email sales@coalartsotre.com. Please pack the shipments carefully, so that it doesn’t get damaged during the transit and follow the instructions communicated to you via our representative.

Where ever returns are applicable, you can also opt for store credit instead so that you can exchange it with other artworks on our store matching to the amount paid initially.

You can cancel the orders if they have not been shipped from our end. Cancellation requests are not accepted for artworks that are already framed, custom size artworks and portraits.

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